Contact Us

Questions, Feedback, or Need More Information?

If you can’t find the answer you’re looking for on our information pages, or if anything is unclear, please feel free to contact our Customer Service team.

You can reach us by email at [email protected] or [email protected].

To help us assist you more efficiently, please include your name, contact phone number, and city of residence when contacting us. For after-sales inquiries, we recommend including clear photos of the product so our team can better understand the issue and provide appropriate support.

Customer Service Hours

Monday – Friday: 9:00 AM – 5:00 PM
Saturday: 10:00 AM – 6:00 PM
Sunday: Closed

We normally respond to customer inquiries within 48 hours, excluding public holidays.

Frequently Asked Questions

Q: How long will it take to receive my order?

A: Orders generally require 3–7 business days for processing before they are shipped. We work to prepare and dispatch every order as quickly as possible.

Once your order has been shipped, estimated delivery usually takes approximately 14–30 days, depending on your country or region. Please keep in mind that public holidays, customs processing, local carrier delays, and other factors may affect delivery times.

Q: What is your return policy?

A: Once we receive your returned item, our team will inspect its condition before processing the return or exchange.

Please allow up to 14 days from the date we receive your return for the request to be reviewed and processed.

Q: How can I contact you about my order?

A: You can contact our Customer Service team at [email protected] or [email protected]. You may also use the contact form available on this page.

When contacting us about an existing order, please include your order number and the email address used when placing the order whenever possible.