Return & Refund Policy
RETURN & REFUND POLICY
Thank you for shopping with Geufiona. We hope you are satisfied with your purchase. If you are not completely satisfied for any reason, you may request a return according to the policy below.
RETURNS
To be eligible for a refund, you must return your item within 30 calendar days of purchase.
The item must be returned in the same condition in which you received it and must not be damaged or altered.
RETURN PROCESS
To request a return, please contact our Customer Service team to obtain the correct return address and instructions.
Once you receive the return information, securely package the item, preferably in its original packaging, and include your proof of purchase when applicable.
Return shipping may be covered by us in certain situations. If the return is not caused by an error on our part, the cost of return shipping may be the responsibility of the customer or deducted from the refund where applicable.
ORDER CANCELLATIONS
Orders are generally processed and prepared for shipment within 1–3 business days.
If you would like to cancel your order, please contact us as soon as possible before it has been shipped.
Once an order has already been dispatched, we may no longer be able to cancel it.
There is no separate cancellation deadline before shipment; however, cancellation is only possible if the order has not yet entered the shipping process.
REFUNDS
Once we receive your returned item, we will inspect its condition and process the applicable refund or exchange.
Please allow up to 30 days from the date we receive your return for your request to be processed.
After a refund is issued, it may take approximately 1–2 billing cycles to appear on your credit card or payment statement, depending on your bank or payment provider.
We will notify you by email once your return has been processed.
RETURN SHIPPING RESPONSIBILITY
If the return is requested for reasons not caused by Geufiona, the customer is responsible for the return shipping cost. The exact cost will depend on the shipping carrier selected.
If the item you receive is damaged, defective, or incorrect due to our error, you will not be responsible for the related return shipping cost.
NON-RETURNABLE ITEMS
The following items cannot be returned or exchanged:
- Perishable goods
- Intimate or personal-use items
- Gift cards
- Customized or personalized items
- Digital products
For defective, damaged, or incorrect items, please contact our Customer Service team so we can review the issue and arrange the appropriate refund or exchange.
QUESTIONS
If you have any questions about our Return & Refund Policy, please contact us: